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support@ghostgym.appFrequently Asked Questions
How does the OCR scanning work?
Simply take a photo of your gym machine's display. Our AI-powered OCR technology automatically recognizes and extracts workout data like time, distance, calories, and more. The process takes just a few seconds!
Is my data secure?
Yes! Your data is stored securely on servers in Germany and encrypted in transit. Workout photos are processed for OCR and are not permanently stored unless you choose to save them. We take your privacy seriously and comply with GDPR regulations.
How does Apple Health sync work?
GhostGym can automatically sync your workouts to Apple Health. You'll be asked for permission when you first use the app. You can enable or disable this feature at any time in the app settings.
What types of gym machines are supported?
GhostGym works with most gym machines including treadmills, ellipticals, stationary bikes, rowing machines, and more. As long as the machine has a digital display showing workout metrics, our OCR technology can read it!
How do I delete my account?
You can delete your account at any time through the app settings. Go to Settings → Account → Delete Account. This will permanently delete all your data from our servers.
What are cloud scans?
Cloud scans use our powerful cloud-based OCR service for the most accurate text recognition. Free users get a limited number of cloud scans per month. You can purchase additional scan packs or subscribe for unlimited scans.
The OCR didn't recognize my display correctly. What can I do?
Try taking the photo in better lighting conditions and make sure the display is clearly visible. You can also manually edit the recognized values after scanning. If problems persist, please contact our support team with a sample photo.